Supporting our Customers and Partners during COVID-19 – we’re here to help!

To our valued customers,

We hope you are in good health and good spirits. We're writing about how the current COVID-19 situation affects our service to you. Like you, we want to slow the spread of COVID-19. We continue to monitor announcements from government health authorities.

Our company is following World Health Organisation procedures on personal hygiene and proximity, cancelling any group activities (such as staff training), and conducting meetings over the phone, rather than in person.

In Store
For the time being, all our stores are maintaining their regular opening hours. Naturally, we are offering the same friendly service, but are cutting down on contact (sorry, no handshakes or hugs for now). Hand sanitiser is being made available and we encourage payment via card rather than cash. Should you feel unwell (fever, cough, sore throat, runny nose, headache or shortness of breath) or if you have recently returned from overseas, we ask that you refrain from visiting us in store in order to ensure the safety of all customers and our team. In many cases, we can look after you just as well if you browse our websites, give us a call or email us instead.

Online Ordering
Our online ordering service is running as usual with a full team working in our online orders department, ready for your enquiries.

Across the globe, individuals, families, communities, and businesses are adjusting to a new reality in light of the COVID-19. We extend heartfelt sympathy to anyone impacted by the virus, and sincere gratitude to the wellness practitioners, healthcare workers and organisations on the front lines. 

We recognise there is a lot of anxiety and uncertainty, and like all Australians, we’re closely monitoring the latest developments. We just wanted to reach out personally to let you know that we’re here to support you at this time.